; Complaints and Grievances

Document Icon Sample Complaints and Grievance policy

Your club or group may receive a complaint of some sort, or you may have a volunteer that has a grievance against another member or staff or the organisation as a whole. Ideally, all complaints should be resolved informally with the complainant but you may receive a complaint from a parent, young person or neighbour that can't be resolved informally. Volunteers also need to have the opportunity to lodge their grievance and have it considered. In these situations it is helpful to have a formal Complaints and Grievance Policy to refer people to. These can involve management committee members, or an independent external individual or organisation.

Information Icon More details can be also found in Up and Running

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